📧 Support
Welcome to JP TRAVEL Support! We're here to help you get the most out of your app.
Frequently Asked Questions
Q: How do I use the app offline?
A: All phrases are automatically downloaded when you install the app. You can access everything without an internet connection!
Q: How do I hear the pronunciation?
A: Tap on any phrase card to see the detail view, then tap the speaker icon to hear the native pronunciation.
Q: Can I add my own phrases?
A: Yes! Go to the Home screen and tap "My Phrases" to create and organize your custom phrases.
Q: How do flashcards work?
A: Access flashcards from the Home screen. Study by category, mark phrases as learned, and track your progress. The app will suggest what to study next!
Q: How do I remove ads?
A: Tap the Settings icon, then select "Remove Ads" for a one-time purchase of $4.99. This removes all advertisements permanently.
Q: Can I use this app in Japan without roaming charges?
A: Absolutely! The app works completely offline once downloaded. Perfect for avoiding expensive roaming fees.
Q: How do I use the travel journal?
A: From the Journal tab, tap the + button to create a new entry. Select a phrase you used, add a photo, location, and notes to document your experience.
Q: Is my data backed up?
A: All data is stored locally on your device. If you delete the app, your custom phrases and journal entries will be lost. We recommend exporting your journal regularly.
Troubleshooting
Audio not playing?
• Check your device volume
• Ensure "Mute" switch is off
• Try restarting the app
• Check iOS Settings > Sounds & Haptics
App crashing or freezing?
• Close and reopen the app
• Restart your device
• Update to the latest iOS version
• Update the app in the App Store
• If problem persists, contact us below
Contact Us
Feature Requests
Have an idea to improve the app? We'd love to hear it! Send your suggestions to the email above. We read every message and consider all feedback for future updates.
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